OUR COMMITMENT TO CONSISTENCY.
At RUDIS, we understand that fast delivery and exceptional customer service is the expectation from our community and our commitment is to be as consistent as possible with the service we provide. While all major package carriers are forecasting variability and delays in transit times, what We can control is how we treat you. We will prioritize each order with the individual attention you expect from RUDIS.
Order Expectations from RUDIS:
– All orders will be packed, processed, and shipped within 2 business days of receipt. In some cases, orders may be packed the same day.
– Keeping you informed is important. A tracking number for your order will be provided no later than 2 business days after receiving a confirmation email.
– For any order issues, get help HERE
– Or, call us at 937.738.6900 Monday-Fridays 8:00 am – 5:00 pm EST
Note that most major carriers are currently experiencing shipping and processing delays ranging from 1-14 days. Please refer to the tracking number in your Order Complete email for the most up-to-day information on your package.
Ground Shipping: $7.99 Arrives in 3-10 Business Days Order by 12/14 @ 11:59pm EST for 12/24 Delivery*
FREE Priority Shipping: $20.00 Flat Rate Arrives in 2-3 Business Days EXTENDED – Order by 12/20 @ 11:59pm EST for 12/24 Delivery*
Ground Shipping FREE on orders over $100 within the contiguous United States Order by 12/14 @ 11:59pm EST for 12/24 Delivery*
* Does not apply to Custom Team Gear Orders
* RUDIS cannot guarantee delivery dates.
For our complete Shipping and Return Policies, see below.
